The City of Vienna aims to reduce the risk of coronavirus infection as much as possible.
From 15 May, many offices of the City Administration have public office hours only if absolutely necessary. Please file urgent applications online or by phone! If you think you really have to come to the offices of the City Administration in person you need to make an appointment beforehand. Please also bring your own pen or biro.
The following services continue to operate as usual: hospitals and care facilities, emergency services, kindergartens and schools, public transport, water, gas, electricity and waste removal.
Services for at-risk groups
People over 65 and those with pre-existing health conditions are especially at risk. They need special protection but also support with daily errands.
Pre-existing health conditions are:
- (chronic) respiratory disease including COPD
- cardiovascular disease
- high blood pressure
- a weakened immune system as the result of certain conditions or therapies
The general recommendation to avoid personal social contact and stay at home as much as possible applies in particular to at-risk groups.
If you are part of an at-risk group and need help with errands (food delivery, picking up prescriptions or shopping) please contact the service hotline of the City of Vienna at 01 4000 40001. In many residential buildings, neighbours are also offering their help.
If you want to visit someone in a nursing home, please contact the nursing home staff beforehand and make an appointment. Please follow the regulations that are in place in nursing homes!
- In charge of: residence registration, passport service, lost property, business registration, life certificates
Information and applications are currently mainly possible via email or phone.
Exceptions are made only in very urgent cases, for example if you have lost your keys or ATM card. From 15 May you can make a personal appointment by prior arrangement but only if you cannot file your application by phone or email.
You can drop application forms in the boxes outside the district offices.
Social welfare centres
- In charge of: rent subsidies, basic benefit
Rent subsidies, basic benefit and other long-term benefits that would expire in March, April or May 2020 will be automatically extended for everyone who currently meets the requirements. You do not need to file an application for extension.
If you want to file a new application, please do so by email to the social welfare centre in charge.
Immigration and Citizenship (MA 35)
Please make sure that you submit all your applications in good time and do not miss any deadlines!
Please submit all applications and documents by post or email!
We have prepared some concise information about current changes regarding right of residence and leave to remain.
Check our website for detailed contact information (in German)
District health offices
- In charge of: vaccinations and health consultations
There are currently no vaccinations at the district health offices. For MMR (measles-mumps-rubella) or TBE (tick-borne encephalitis) vaccinations please make an appointment with the TownTown Vaccination Centre or your family doctor.
So far, parents and legal guardians have been able to bring their children to kindergarten in the following cases:
- Working parents and single parents
- There are no other childcare options at home
From 4 May the following children, in particular, are very welcome to attend kindergarten again:
- Children who are in their last kindergarten year before school
- Children who are in their second last kindergarten year and need language support
- Children who are the only children in their household at home
Please inform your kindergarten in good time if you want your child to return to kindergarten!
If you can keep your child at home, please do so. Grandparents must not look after children now. People over 65 years are part of the high-risk group!
There is currently no mandatory kindergarten attendance for children who are in their last kindergarten year before school!
Further information: kindergartens and after-school care (German)
Primary schools, secondary schools (AHS), new middle schools (NMS) and other educational institutions
Schools are set to reopen in 3 stages:
- From 4 May for pupils preparing for their secondary school leaving exam (Matura) or about to finish their final year of school, and for apprentices in their final year of apprenticeship.
- From 18 May for pupils up to 14 years, i.e. for all classes in primary schools (Volksschulen), new middle schools (NMS), lower secondary school (AHS) and special needs schools as well as German remedial classes (Deutschförderklassen).
- From 3 June for pupils of all other grades, i.e. in all classes of upper secondary schools (AHS) and pre-vocational schools (Polytechnische Schulen).
Larger classes are split into 2 groups with about 11 pupils each. The groups are taught in their own classroom in two alternate shifts. This means pupils will not be going to school every day.
School timetables remain unchanged. There will be no lessons in physical education (sports) and music for the rest of the school year. Time slots usually scheduled for sports or music are instead used for homework or to repeat lessons in other subjects. Care groups will be available in schools for pupils who cannot be taken care of at home on school days without in-class lessons
Pupils have to wear face masks on their way to school and their way back home, as well as during breaks and for certain tasks in school. They must comply with the regulations defined by the respective school.
Parents of school children can call the helpline 01 52525 77048 for information about learning resources and other school-related questions.
For further school-related information please visit the website of the Vienna School Board at www.bildung-wien.gv.at (German)
This video explains to children what the coronavirus is and how they can protect themselves. (in German, with English subtitles)
The Vienna Youth Clubs and wienXtra facilities were closed over the past few weeks. Children and young people were able to contact them by phone or email. Youth clubs and wienXtra have expanded their online offerings. Some facilities reopen in mid-May or carry out projects in public space. All large events have been cancelled.
The Vienna Public Libraries (German), the music schools of the City of Vienna, and the Vienna Public Learning Centres (VHS) (German) have expanded their digital offerings and online classes in the past few weeks. Please contact them directly to find out more about their opening hours in the future.
- In charge of: birth certificates, death certificates, weddings, name changes
Questions and requests for information mainly by post, phone, or email. It is possible to make personal appointments again from mid-May.
Exception: Births should be registered as quickly as possible. Please contact the competent registry office (German) to make an appointment.
Please contact the funeral service of your choice.
Visits to cemeteries are still permitted. A maximum of 30 people is allowed to attend funerals. Persons attending a funeral must keep a distance of at least one metre from others.
Bestattung Wien (funeral services) https://www.bestattungwien.at/eportal3/ (German)
- In charge of: municipal housing
Wiener Wohnen has put an eviction moratorium in place to support people in need. However, it is important for you to actively contact the Wiener Wohnen service hotline at 05 75 75 75 if you are concerned about paying rent. Wiener Wohnen will help you find a solution such as a rent moratorium or payment by instalments.
Property viewings are currently only permitted contactless and in urgent cases. It will still be a while until property viewings can be held as usual and until the online allocation of flats is back in place.
If you have already given notice to end your tenancy, you will not have to pay rent for the months following the end of your notice period.
Behaviour guidelines to prevent coronavirus infections for services that Wiener Wohnen continues to provide. (German)
For questions about housing please phone the tenants’ helpline (Mieterhilfe) at 01 4000 8000 in German from Monday to Friday from 9 a.m. to 4 p.m.
Domestic violence and conflicts
If you are a victim of domestic violence, please phone 133 to call the police.
Topic „Violence towards children“
24-Hours Women’s Emergency Helpline – 01 71 71 9
City of Vienna – Centre for Women
Wiener Linien – Vienna Public Transport
Vienna’s public transport lines are operating so that people who have to go to work or have urgent errands can use public transport. The night service on the underground lines on weekends has been replaced by buses.
You must cover your mouth and nose with a face mask or scarf when using public transport.
Vienna’s parks and playgrounds
All of Vienna’s parks are open. Playgrounds and activity areas, such as ball game and fitness areas reopen step-by-step from early May. If you go to a park, keep a distance of at least one metre from others. Playgrounds in municipal housing estates are open again. Parents or accompanying persons are responsible that everyone follows the restrictions such as keeping a distance of at least one metre from others.
Public swimming pools in Vienna
Swimming pools operated by the City of Vienna are scheduled to reopen on 29 May, but special regulations will apply. Children below the age of 10 are only allowed on the premises if they are accompanied by an adult. The number of people allowed on the premises at the same time will also be limited so people can keep a safe distance from each other. Limits will also apply to the number of people allowed in the water at the same time.
This means that you may be refused access to a municipal swimming pool because the maximum number of people allowed on the premises has been reached. Current information on attendance and visitor limits is available online (in German). Please check the information online before leaving home to go to a municipal swimming pool.
Saunas remain closed. Options for opening waterslides and other attractions are still under review.
Regulations for the restaurant and hospitality trade also apply to all restaurants, bars and eateries on Vienna’s markets. Shops and stalls are open as usual.
The flea market at Naschmarkt and the antiques market at Am Hof are closed until further notice. All private flea markets in Vienna are cancelled as well.
Traffic Management and Organisation
- In charge of: traffic administration procedures
As of 4 May applications can again be filed at the customer centre. All decisions will be sent by post and in urgent cases also by email.
Personal appointments at the official motor vehicle test centre of the Province of Vienna (Landesfahrzeugprüfstelle) are by prior arrangement only. Please make an appointment by phone 01 955 59 or email email@example.com.
You can send your documents online or by post or you can drop them off in the post collection box of MA 46, Municipal Department for Traffic Management and Organisation.
Please keep in mind that the current coronavirus safety regulations are in place for all personal appointments!
Online application (in German)
- In charge of: business registrations, civil status, data protection
Many commercial procedures, such as business registrations, can be done online.
Applications can be filed by post or online at Baueinreichung (in German)
Information for businesses and employees
Together with the Vienna Chamber of Commerce, the City of Vienna is providing funds to prevent emergencies for Viennese businesses and their employees.
Chamber of Commerce: Information for businesses: www.wko.at/coronavirus
Coronavirus hotline 0590900-4352