The City of Vienna aims to reduce the risk of coronavirus infection as much as possible.
Therefore, many offices of the City Administration currently have no public office hours. You can file urgent applications online or by phone.
This does not apply to the following services: hospitals and care facilities, emergency services, kindergartens and schools, public transport, water, gas, electricity and waste removal.
People over 65 and those with prior diseases are especially at risk. These people should not leave their homes unless it is unavoidable. They need special protection but also support with daily errands.
If you are part of an at-risk group and need help with errands (food delivery, picking up prescriptions or shopping), please contact the service hotline of the City of Vienna 4000-40001. In many residential buildings, neighbours are also offering their help.
- In charge of: residence registration, passport service, lost property, business registration, life certificates
Information and applications are currently only possible via e-mail or phone.
Exceptions are made only in absolute emergencies, e.g. if you have lost your keys or ATM card. In such a case, you must make an appointment via phone or e-mail.
You can drop application forms in the boxes outside the district offices.
Social welfare centres
- In charge of: rent subsidies, basic benefit
Rent subsidies, basic benefit and other long-term benefits that would expire in March, April or May 2020 will be automatically extended for everyone who currently meets the requirements. You do not need to file an application for extension.
If you want to file a new application, please do so by e-mail to the social welfare centre in charge.
Immigration and Citizenship (MA 35)
There are currently no opening hours and personal appointments at MA 35 due to the measures taken to prevent the spread of coronavirus!
Please make sure that you submit all your applications in good time and do not miss any deadlines!
Applications and documents
Please submit all applications and documents by post or email!
Check our website for detailed contact information (in German)
District health offices
- In charge of: vaccinations and health consultations
There are currently no vaccinations at the district health offices. For influenza or MMR (measles-mumps-rubella) vaccinations, please make an appointment with the TownTown Vaccination Centre or your family doctor.
Kindergartens, primary schools, lower secondary (AHS) and new middle schools (NMS)
These City of Vienna facilities are open for children whose parents have to work and do not have any other childcare options. If you can keep your child at home, please do so. Grandparents must not look after children now – people over 65 years are part of the high-risk group!
Parents of school children can call the helpline 01/52525 77048 for information about learning resources and other school-related questions.
This video explains to children what the coronavirus is and how they can protect themselves. (in German, with English subtitles)
The Vienna Youth Clubs and wienXtra facilities are closed. All events have been cancelled. Children and adolescents can contact them by phone or e-mail.
- In charge of: birth certificates, death certificates, weddings, name changes
Questions and requests for information only by post, phone or e-mail.
Exception: Births can be registered Mondays through Fridays from 8 am to 12 noon
Funerals: Visits to cemeteries are still permitted. Persons attending a funeral must keep a distance of at least one metre from others. The mortuary is not in use, funeral ceremonies are held outside.
Bestattung Wien (funeral services) https://www.bestattungwien.at/eportal3/
- In charge of: municipal housing
The service centre is currently closed. For urgent matters, contact the Wiener Wohnen service hotline 05 75 75 75.
Behaviour guidelines to prevent coronavirus infections for services that Wiener Wohnen continues to provide. (in German)
Domestic violence and conflicts
If you are a victim of domestic violence, please phone 133 to call the police.
Topic „Violence towards children“
24-Hours Women’s Emergency Helpline – 01 71 71 9
City of Vienna – Centre for Women
Wiener Linien – Vienna Public Transport
Vienna’s public transport lines are operating so that people who have to go to work or have urgent errands can use public transport. The night service on the underground lines on weekends has been replaced by buses.
All of Vienna’s parks are still open for the time being. Playgrounds and activity areas, such as ball game and fitness areas are closed. If you go to a park, keep a distance of at least one metre from others.
All restaurants, bars and eateries on Vienna’s markets are closed. Stalls selling produce and groceries, tobacconists, and newspaper stalls remain open.
The flea market at Naschmarkt, the antiques market at am Hof and all Easter markets are closed. All private flea markets are cancelled as well.
Traffic Management and Organisation
- In charge of: traffic administration procedures
Parking reserved for residents and people with disabilities, loading zones, no stopping and no parking zones remain valid.
All short-term parking zones in Vienna have been suspended for the time being.
- In charge of: business registrations, civil status, data protection
Many commercial procedures, such as business registrations, can be done online.
Construction permits: If the approval procedure has already been held, the construction permit will be issued soon. Currently, only approval procedures that do not affect the rights of neighbours can be held.
Applications can be filed by post or online at Baueinreichung (in German)
Information for businesses and employees
Together with the Vienna Chamber of Commerce, the City of Vienna is providing funds to prevent emergencies for Viennese businesses and their employees.
Chamber of Commerce: Information for businesses: www.wko.at/coronavirus
Coronavirus hotline 0590900-4352
Guaranteeing reliable heating and energy supply in Vienna is the top priority of WIEN ENERGIE. Even in challenging times like these, everyone in Vienna can rely on the city’s energy provider to keep up supply security.
Energy supply is guaranteed! With WIEN ENERGIE, homes will not run out of electricity or heat.
Even customers who have not paid their energy bill on time do not need to worry; their homes will certainly not be disconnected from the grid during the current crisis.
As always, our team at the WIEN ENERGIE customer service centre is happy to help you with any questions regarding your energy bill, electricity, distance heating, and similar matters. Please note that there may be longer waits if you phone our service line at the moment, so it is best to contact our customer service team online if you need help:
- Electricity/ gas supply: 0800 500 800
- Heating: 0800 500 700
Our full contact details are available at www.wienenergie.at